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frequently asked questions
How do i place an order?
To place an order with Mariner Packaging today please call us on 01472 242 244 or email firstname.lastname@example.org
Is there a minimum spend amount with Mariner Packaging?
There is no minimum order value. Some of our products are sold individually, but others are sold in pack quantities. For these products, the minimum order is a single pack.
Do Mariner Packaging offer any quantity discounts on products?
Packaging is a quantity sensitive product. Most of our products for sale are open to volume discount, contact us for more details.
Does Mariner Packaging offer custom made packaging?
Yes! For minimum quantities required custom sized and bespoke packaging (including printed packaging), please call our dedicated sales team on 01472 242 244.
Can I return items / What is your refund policy?
If you order the wrong product or change your mind, return it to us within 15 days. You only have to send the products back to us, at your own cost, unused and undamaged in the original packaging. We will arrange a credit, exchange or refund (subject to our terms and conditions).
How will Mariner deliver my package?
For local deliveries we have curtain-side vehicles and transit vans to supply in bulk and smaller quantities. We use a national carrier to deliver goods to UK mainland. We use a parcel carrier and a pallet carrier, depending on the volume of your order. Please note: we are only able to make deliveries to the ground floor entrance point of your business or home, or a loading bay.
How soon will Mariner dispatch my order?
For local orders we usually aim too dispatch and deliver same day. For other orders, we aim to dispatch your order within 48 hours of you making your order.
How will I receive my invoice?
Once the order is complete an invoice will be generated and sent via email or if preferred in the post.
What qualifies for FREE local delivery?
Same day local delivery is FREE if you are within the 50 miles radius of Mariner Packaging DN31 2TG.
National deliveries will be charged £7.50+vat per parcel (up to 25kg). Pallet deliveries charged at cost – orders over £500 nett qualify for free UK mainland delivery. Working days are Monday to Friday. We do not deliver on bank holidays. Orders will be delivered between 08:00 and 16.00.
Please note: deliveries can occasionally be made outside these times due to unforeseen circumstances.
How can I pay for my order?
We accept all major credit / debit cards. (There is no processing fee for debit or credit card payment).
Cheque or BACS – Payable to Mariner Industries Ltd.
Credit account – We offer credit account facilities to registered businesses, charities or public sector bodies with published accounts. Contact us to view our criteria, payment terms and apply for a credit account.
How do I know what sized box I need?
Selecting the correct size of cardboard box is vital. You should measure the length, width and height of your item or product carefully, and choose a box that is able to accommodate these measurements with minimal excess. It is important to note that measurements given in our catalogue are always the internal box measurements and are written in the order of Length (L) x Width (W) x Height (H)
What type of boxes can I get?
Cardboard boxes are most commonly seen in the FEFCO style 0201, this style uses flaps at the top and bottom of the box that may be taped together once assembled. Various styles of cardboard box are available, including removable lids, hinged lids and self erecting cartons.
We are also suppliers of two-part cases, which include a top & bottom lid, cases with water resistant (wax coated) coatings, blast freeze friendly cases and wet fish packaging.
What box strengths are available?
Box strength is an important consideration for protecting your products or items, the most important specification to take into account is whether the box is single wall with just 1 layer of fluting, or double wall with 2 layers of fluting. Double walled cardboard boxes are generally stronger and more rigid, however, total wall thickness should be considered.
Freeze two part cases (also known as solid wall cases) or 2-part wax (poly-coated cases) / Pelagic Freeze Cases.
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